{"product_id":"power-of-high-touch","title":"Power Of High Touch","description":"\u003cp\u003e\u003cstrong\u003ePower of High Touch\u003c\/strong\u003e by Moid Siddiqui and Feroz Siddiqui is a business guide focused on creating customer-first organizations through exceptional service, meaningful relationships, and a strong culture of care. The book explains how businesses can improve customer experiences by developing people-centric practices, strengthening communication, and making customer satisfaction a shared responsibility across the organization.\u003c\/p\u003e\n\n\u003cp\u003eDrawing from the authors' industry experience, this book provides practical insights into service excellence, leadership, employee engagement, and organizational culture. It highlights how consistent customer care can help businesses build trust, loyalty, and sustainable growth.\u003c\/p\u003e\n\n\u003ch2\u003eAbout This Book\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003ePower of High Touch\u003c\/strong\u003e explores the role of human connection in delivering memorable customer experiences. Moid Siddiqui and Feroz Siddiqui explain why exceptional service requires more than individual talent and depends on commitment, discipline, and alignment throughout an organization.\u003c\/p\u003e\n\n\u003cp\u003eThe book covers key business concepts including customer experience, hospitality, leadership, communication, employee involvement, and service quality. Through practical examples and actionable ideas, it helps readers understand how organizations can create a culture focused on serving customers effectively.\u003c\/p\u003e\n\n\u003ch2\u003eWhat You'll Discover\u003c\/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePrinciples of customer-first business practices.\u003c\/li\u003e\n\u003cli\u003eWays to improve customer experience and service quality.\u003c\/li\u003e\n\u003cli\u003eThe role of leadership in service excellence.\u003c\/li\u003e\n\u003cli\u003eStrategies for building customer loyalty.\u003c\/li\u003e\n\u003cli\u003eImportance of employee engagement and communication.\u003c\/li\u003e\n\u003cli\u003eInsights into creating a service-focused culture.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003ePerfect For\u003c\/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eManagers and business leaders.\u003c\/li\u003e\n\u003cli\u003eEntrepreneurs and CEOs.\u003c\/li\u003e\n\u003cli\u003eHospitality professionals.\u003c\/li\u003e\n\u003cli\u003eManagement students.\u003c\/li\u003e\n\u003cli\u003eProfessionals interested in customer experience.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eWhy You'll Love This Book\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003ePower of High Touch\u003c\/strong\u003e offers practical guidance for businesses that want to strengthen customer relationships and create meaningful service experiences. Readers looking to improve leadership, customer care, and organizational culture will find useful strategies for building customer-focused organizations.\u003c\/p\u003e","brand":"Moid Siddiqui and Feroz Siddiqui","offers":[{"title":"Default Title","offer_id":54487598137619,"sku":"BY11.983","price":290.0,"currency_code":"INR","in_stock":true}],"url":"https:\/\/booksandyou.in\/products\/power-of-high-touch","provider":"Books and You","version":"1.0","type":"link"}