Refund policy

Order Cancellation Policy
  1. Status Limitation: Orders can only be modified or canceled while labeled "Unfulfilled".
  2. Processing Lock: Once an order shifts to "Fulfillment in Progress", "Fulfilled", "Shipped", "In Transit", or "Ready for Pickup", cancellation is strictly impossible.
  3. Refund Method: Approved cancellations are reimbursed exclusively via a Books and You Gift Card featuring lifetime validity. 
Return & Exchange Policy
  1. Transit Damage: Damaged items are eligible strictly for a one-to-one replacement, not a monetary refund.
  2. Strict 48-Hour Reporting: You must email unboxing videos and photographs to info@booksandyou.in within 2 calendar days of delivery tracking verification. Failure to report within 48 hours constitutes absolute acceptance of the goods in perfect condition.
  3. Pre-Authorized Shipping: Approved returns must be dispatched to our fulfillment center within 3 calendar days of receiving our email authorization.
  4. Condition of Return: Books must be unread, spine unbroken, and in original shrink-wrap or packaging to qualify for exchange.
Refund Policy & Dispute Framework
  1. Eligibility Verification: Monetary refunds are initiated strictly if a replacement book is completely out of stock.
  2. Processing Timelines: Approved refunds take 5 business days to initiate and 7 to 10 business days to clear via the original payment method.
  3. Forfeiture of Dispute: Filing a chargeback or payment dispute with your issuing bank before reaching out to info@booksandyou.in and allowing 14 business days for internal resolution constitutes a direct breach of these Terms of Sale. We reserve the right to submit these terms to your bank to immediately invalidate the dispute.